Refund policy

Thank you for your purchase and adorning your body with our waist beads. Please to read below to get an understanding of our companies return and refund policies

All sales are final:

 Here we pride ourselves in making high-quality products, so all sales are final. Nevertheless, we understand that under special circumstances that situations happen.  To be eligible for a return, your item must be damaged upon arrival or in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at sanctuarymaria2022@gmail.com. Please note that returns will need to be sent to the following address: [712 North Laurel St. Suite 300 #1015 Springfield, GA 21329] 

We will If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at sanctuarymaria2022@gmail.com.

Damages and issues/ Special Circumstances 
As stated, before we understand that unforeseen situations can happen. Please inspect your order upon reception and contact us (Within a 24 hrs.) of receiving if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sanctuarymaria2022@gmail.com.